Frequently Asked Questions
Everything you need to know about your Osaka World gear.
What sports equipment does Osaka World specialize in?
Osaka World is a premium provider of high-performance field hockey sticks, padel rackets, and specialized athletic apparel designed for both professional athletes and enthusiasts.
How long does shipping take for international orders?
Standard international shipping typically takes 5-10 business days. We provide real-time tracking numbers for all orders so you can monitor your gear's journey.
What is your return policy for equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that customized equipment or items showing signs of use on the field cannot be returned.
How do I choose the right hockey stick length?
Generally, the stick should reach your hip bone. You can consult our comprehensive Size Guide on each product page to find the perfect fit based on your height and playing style.
Do you offer a warranty on padel rackets?
Yes, all Osaka World padel rackets come with a 6-month manufacturer's warranty covering structural defects. This does not cover normal wear and tear or damage from impact with walls or other rackets.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.